The Influence of Organizational Culture and Internal Communication on Employee Performance through Organizational Commitment as A Mediating Variable (A Case Study of Staff At Budi Luhur University)
DOI:
https://doi.org/10.51278/bpr.v5i3.2405Keywords:
Organizational Culture, Internal Communication, Organizational Commitment, Employee PerformanceAbstract
This study aims to analyze the influence of Organizational Culture and Internal Communication on Employee Performance, with Organizational Commitment as a mediating variable among staff at Budi Luhur University. The study employed a quantitative approach using the SEM-PLS method through SmartPLS 4. The research population consisted of 447 employees, with a minimum sample of 82 respondents collected through a Likert-scale questionnaire. The findings indicate that Organizational Culture does not have a significant direct effect on Employee Performance, whereas Internal Communication has a significant effect on Employee Performance. Furthermore, both Organizational Culture and Internal Communication are proven to have a significant effect on Organizational Commitment. Organizational Commitment also has a significant effect on Employee Performance. The mediation test confirms that Organizational Commitment mediates the relationship between Organizational Culture and Employee Performance, as well as the relationship between Internal Communication and Employee Performance. Overall, the research model demonstrates strong explanatory power. These findings emphasize that improving employee performance can be optimized by strengthening internal communication and developing an organizational culture that fosters employee commitment.
References
Al-Sada, M., Al-Esmael, B., & Faisal, M. N. (2017). Influence of organizational culture and leadership style on employee satisfaction, commitment and motivation in the educational sector in Qatar. EuroMed Journal of Business, 12(2), 163–188. https://doi.org/10.1108/EMJB-02-2016-0003
Arikunto, S. (2010). Prosedur Penelitian: Suatu Pendekatan Praktik (Cetakan ke-15, Edisi Revisi 2010). Rineka Cipta. https://perpustakaan.binadarma.ac.id/opac/detail-opac?id=7786
Asbari, M., Purba, J. T., Hariandja, E. S., & Sudibjo, N. (2021). Membangun Kesiapan Berubah dan Kinerja Karyawan: Kepemimpinan Transformasional versus Transaksional. Jurnal Ilmiah Manajemen Dan Bisnis, 22(1), 54–71. https://doi.org/10.30596/jimb.v22i1.4888
Bahri, S., Hasibuan, L. M., & Pasaribu, S. E. (2022). Pengaruh Komunikasi Dan Beban Kerja Terhadap Kinerja Pegawai Melalui Kepuasan Kerja Pegawai Pada Kantor Dewan Perwakilan Rakyat Daerah Provinsi Sumatera Utara. Jesya (Jurnal Ekonomi & Ekonomi Syariah), 5(1), 229–244. https://doi.org/10.36778/jesya.v5i1.619
Blau, P. M. (1964). Justice in Social Exchange. Sociological Inquiry, 34(2), 193–206. https://doi.org/10.1111/j.1475-682X.1964.tb00583.x
Daslim, C., Syawaluddin, S., Okta, M. A., & Goh, T. S. (2023). Pengaruh Budaya Organisasi dan Lingkungan Kerja Terhadap Komitmen Organisasi Pada PT. Tahta Sukses Abadi Medan. Jesya, 6(1), 136–146. https://doi.org/10.36778/jesya.v6i1.893
Famika, F. (2022). Pengaruh Lingkungan Kerja, Budaya Organisasi, dan Motivasi Kerja terhadap Kinerja Guru. Journal Of Administration and Educational Management (ALIGNMENT), 5(2), 290–298. https://doi.org/10.31539/alignment.v5i2.4551
Faridah, F., Nurlina, N., & Syafrial, H. (2023). Pengaruh Budaya Organisasi Dan Motivasi Terhadap Kinerja Karyawan Pada Pt Rotaryana Jakarta. Warta Dharmawangsa, 17(4), 1702–1723. https://doi.org/10.46576/wdw.v17i4.3624
Fauzan, A., Tupti, Z., Pasaribu, F., & Tanjung, H. (2023). Pengaruh Kepemimpinan Transformasional dan Budaya Organisasi Terhadap Kinerja Pegawai dimediasi oleh Komitmen Organisasi. Jesya, 6(1), 517–534. https://doi.org/10.36778/jesya.v6i1.978
Ghozali, I., & Kusumadewi, K. A. (2023). Partial least squares: konsep, teknik dan aplikasi menggunakan program SmartPLS 4.0 untuk penelitian empiris (1st ed.). Yoga Pratama. https://www.yoga-pratama.com/2023/05/buku-partial-least-squares-konsep.html
Hair, J. F., Risher, J. J., Sarstedt, M., & Ringle, C. M. (2019). When to use and how to report the results of PLS-SEM. European Business Review, 31(1), 2–24. https://doi.org/10.1108/EBR-11-2018-0203
Harwiki, W. (2016). The Impact of Servant Leadership on Organization Culture, Organizational Commitment, Organizational Citizenship Behaviour (OCB) and Employee Performance in Women Cooperatives. Procedia - Social and Behavioral Sciences, 219, 283–290. https://doi.org/10.1016/j.sbspro.2016.04.032
Hidayat, R. (2021). Pengaruh Komunikasi Internal, Disiplin Kerja Dan Kerjasama Tim Terhadap Kinerja Karyawan. Jurnal Dimensi, 10(1), 58–75. https://doi.org/10.33373/dms.v10i1.2836
Jayaputra, K. H., & Sriathi, A. A. A. (2020). Pengaruh Program Keselamatan Dan Kesehatan Kerja (K3), Lingkungan Kerja, Serta Komitmen Organisasional Terhadap Kinerja Pegawai. E-Jurnal Manajemen Universitas Udayana, 9(7), 2642. https://doi.org/10.24843/ejmunud.2020.v09.i07.p09
Jufri, J., & Marimin, M. (2022). Pengaruh Gaya Kepemimpinan dan Budaya Organisasi Terhadap Kinerja Karyawan. Jurnal Tadbir Peradaban, 2(2), 119–123. https://doi.org/10.55182/jtp.v2i2.166
Jurnal Mozaiq Nur Ramadan Saleh (Non sig) komunikasi internal terhadap kinerja. (n.d.).
Kasmir. (2022). Pengantar Metodologi Penelitian untuk Ilmu Manajemen, Akuntansi, dan Bisnis. Rajawali Pers. https://books.google.com/books/about/Pengantar_Metodologi_Penelitian.html?id=ydYM0AEACAAJ
Komang, N., Widiastini, M., Yudy Wijaya, P., Gede, I., & Mahayasa, A. (2023). PENGARUH KOMPETENSI DAN BUDAYA ORGANISASI TERHADAP KINERJA KARYAWAN (Studi pada PT. Gapura Angkasa Cabang Denpasar). Journal of Applied Management Studies (JAMMS), 4(2), 147–158.
Marpaung, K., Namirah, F., Yuni, Usandra, S., Putra, G., & Monica, C. (2020). Universitas Dharmawangsa 175 TERHADAP KINERJA KARYAWAN PADA PT GLOBELINK SEA AND AIR FREIGHT INDONESIA. Jurnal Warta Edisi, 63, 1829–7463.
Muzaki, A. (2022). Pengaruh Kompensasi dan Disiplin Kerja terhadap Kinerja Karyawan dengan Motivasi Kerja sebagai Variabel Intervening (Studi pada PT Trans Rekreasindo Cabang Malang) [Universitas Islam Negeri Maulana Malik Ibrahim Malang]. https://etheses.uin-malang.ac.id/44530/1/18510039.pdf
Nurul Maghfirah, & Felix Chandra. (2024). The Effect of Internal Communication and Organizational Culture on Employee Performance at PT. Bank SulSelBar Makassar Main Branch. International Journal Business, Management and Innovation Review, 1(4), 24–35. https://doi.org/10.62951/ijbmir.v1i4.46
Octarinie, N., Fane, S. M., & Delimawati, D. (2023). Pengaruh Kedisiplinan, Komitmen Organisasi dan Budaya Organisasi Terhadap Kinerja Karyawan PT. Maju Global Indonesia Palembang. Jurnal Media Wahana Ekonomika, 19(4), 657–671. https://doi.org/10.31851/jmwe.v19i4.11030
Pahira, S. H., & Rinaldy, R. (2023). Pentingnya Manajemen Sumber Daya Manusia (MSDM) Dalam Meningkatkan Kinerja Organisasi. COMSERVA : Jurnal Penelitian Dan Pengabdian Masyarakat, 3(03), 810–817. https://doi.org/10.59141/comserva.v3i03.882
Pawirosumarto, Suharto. Setyadi, Antonius. KHumaedi, E. (2017). The Influence of Organizational Culture on the Performance of Employees at University of Mercu BuanaNijhof, Andre HJ Jeurissen, R. J. (2017). The Influence of Organizational Culture on the Performance of Employees at University of Mercu Buana. The Eletron. Emeraldinsight International Journal of Law and Management., 34(1), 1–5.
Pološki Vokić, N., Rimac Bilušić, M., & Najjar, D. (2021). Building organizational trust through internal communication. Corporate Communications, 26(1), 70–83. https://doi.org/10.1108/CCIJ-01-2020-0023
Pudjiati, P., & Khabibah, F. (2020). Pengaruh Budaya Organisasi, Disiplin Kerja, Dan Komunikasi Terhadap Kinerja Karyawan Pt Pln(Persero) Up3 Balikpapan. Jurnal GeoEkonomi, 11(1), 111–121. https://doi.org/10.36277/geoekonomi.v11i1.116
Rachman, N. H. (2024). Pengaruh Gaya Kepemimpinan , Komunikasi Interpesonal Dan Lingkungan Kerja Terhadap Komitmen Organisasi PT Gunanusa Utama Fabricators -Serang. 2, 13–27.
Rekomendasi, I. D. A. N. (n.d.). Fratiwi Eva Nurhasanah, 2022 PENGARUH KOMUNIKASI INTERNAL TERHADAP KOMITMEN ORGANISASI PEGAWAI DI PUSAT PENGEMBANGAN SDM APARATUR Universitas Pendidikan Indonesia | repository.upi.edu | perpustakaan.upi.edu. 102–105.
Rudini, A. (2024). Pengaruh organizational citizenship behavior (OCB) dan komitmen organisasi terhadap kinerja pegawai ASN sekretariat daerah Kabupaten Kotawaringin Timur. Journal of Innovation Research and Knowledge, 4(2), 1235–1254. https://www.bajangjournal.com/index.php/JIRK/article/view/8260
Rusmansyah. (2021). Metodologi Penelitian: Buku Ajar (Edisi Pertama). Program Studi Pendidikan Kimia FKIP Universitas Lambung Mangkurat. https://anyflip.com/zmnoc/cvzs/basic
Saragi, D. D., Suhada, S., & Sari, P. S. (2021). Pengaruh Komunikasi dan Lingkungan Kerja Terhadap Kinerja Pegawai Pada Dinas Perdagangan Provinsi Sumatera Selatan. Jurnal Media Wahana Ekonomika, 18(1), 55. https://doi.org/10.31851/jmwe.v18i1.5582
Sari, A., Supiyanto, Dahlan, Tuhumury, R. A. N., Prayitno, Y., Siegers, W. H., & Werdhani, A. S. (2023). Dasar-Dasar Metodologi Penelitian. CV. Angkasa Pelangi. http://repository.uniyap.ac.id/434/1/Buku Annita sari Dkk Dasar-dasar Metodologi Penelitian.pdf
Soetjipto, B. E., & Mukhlis, I. (2024). Workplace Spirituality, Organizational Culture, and Employee Performance in Indonesian MSMEs: Examining the Mediating Roles of Job Satisfaction and Organizational Commitment. Journal of Logistics, Informatics and Service Science, 11(7), 362–394. https://doi.org/10.33168/jliss.2024.0719
Soomro, B. A., & Shah, N. (2019). Determining the impact of entrepreneurial orientation and organizational culture on job satisfaction, organizational commitment, and employee’s performance. South Asian Journal of Business Studies, 8(3), 266–282. https://doi.org/10.1108/SAJBS-12-2018-0142
Sugiyono. (2016). Metode Penelitian Kuantitatif, Kualitatif, dan R&D (Cet. 23). Alfabeta. https://perpustakaan.binadarma.ac.id/opac/detail-opac?id=20
Syamsuri, A. R., Halim, A., & Darvita, D. (2020). Analisis Adversity Quotient Dan Komunikasi Interpersonal Dengan Komitmen Organisasi Sebagai Intervening Terhadap Produktivitas Karyawan. Ecobisma (Jurnal Ekonomi, Bisnis Dan Manajemen), 7(1), 125–139. https://doi.org/10.36987/ecobi.v7i2.1852
Triyanto, A., & Jaenab, J. (2020). Pengaruh budaya organisasi terhadap komitmen organisasi pada pegawai Kantor Camat. JIM UPB (Jurnal Ilmiah Manajemen Universitas Putera Batam), 8(2), 110–114. http://ejournal.upbatam.ac.id/index.php/jim/article/view/1892
Umar, A., & Norawati, S. (2022). Pengaruh Motivasi Terhadap Kinerja Karyawan Dengan Komitmen Organisasi Sebagai Variabel Intervening Pada Upt Sungai Duku Pekanbaru. Jesya (Jurnal Ekonomi & Ekonomi Syariah), 5(1), 835–853. https://doi.org/10.36778/jesya.v5i1.656
Ummah, M. S. (2019). No 主観的健康感を中心とした在宅高齢者における 健康関連指標に関する共分散構造分析Title. Sustainability (Switzerland), 11(1), 1–14. http://scioteca.caf.com/bitstream/handle/123456789/1091/RED2017-Eng-8ene.pdf?sequence=12&isAllowed=y%0Ahttp://dx.doi.org/10.1016/j.regsciurbeco.2008.06.005%0Ahttps://www.researchgate.net/publication/305320484_SISTEM_PEMBETUNGAN_TERPUSAT_STRATEGI_MELESTARI
Utami, R. O. (2024). Pengaruh Budaya Organisasi , Quality Of Work Life Dan Iklim Organisasi Terhadap Kinerja Karyawan ( Studi Pada PT . Garuda Mitra Solusi ). 3(10), 11–22.
Wegge, J., Schmidt, K. H., Parkes, C., & Van Dick, R. (2007). “Taking a sickie”: Job satisfaction and job involvement as interactive predictors of absenteeism in a public organization. Journal of Occupational and Organizational Psychology, 80(1), 77–89. https://doi.org/10.1348/096317906X99371
Zahari, M., Akbar, A., & Boce, N. (2024). The Influence of Internal Communication and Compensation on Employee Performance through Organizational Commitment. Dinasti International Journal of Education Management And Social Science, 6(1), 350–359. https://doi.org/10.38035/dijemss.v6i1.3177
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Lalita Piktiora Faiza, Setyani Dwi Lestari

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

