Urgensi Kualitas Sumber Daya Manusia dalam Meningkatkan Mutu Lembaga
DOI:
https://doi.org/10.51278/aj.v5i2.837Keywords:
Urgency of Human Resource Quality, Improving Quality InstitutionsAbstract
Development will be a program for all nations. To realize development, strength is needed, one of which is Human Resources (HR). Human resources are the basic capital for development which consists of a quantitative dimension, namely the number and structure of the population, as well as a qualitative dimension, namely the quality of life of the population. This research aims to determine strategies for managing human resources in an effort to improve the quality and quality of services at Ridwan Institutee Cirebon. The method used in this research is field research. Field research is direct observation of the object under study in order to obtain relevant data. In this research, researchers conducted direct observations at the Ridwan Institute, Greenland Sendang Resident H 01 Sumber District, Cirebon Regency, West Java. This research seeks to collect existing facts and focuses on efforts to reveal human resource development which is carried out as an effort to improve the quality of service to clients at the Ridwan Institute Cirebon. The data sources in this research are primary and secondary data sources. Data collection techniques use interviews and documentation. The research results show that the higher the level of employee productivity, the more the performance and services provided will increase. This has an impact on customer satisfaction, so that more and more clients are interested in publishing good scientific work.
Keywords: Urgency of Human Resource Quality, Improving Quality Institutions
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