Kualitas Kinerja Pelayanan Pendidikan dan Pengaruhnya Terhadap Kepuasaan Mahasiswa (Studi pada STAI Rakha Amuntai Kalimantan Selatan)
DOI:
https://doi.org/10.51278/aj.v5i2.737Abstract
This study aims to determine the quality of the educational service performance of STAI RAKHA Amuntai and the factors of service quality that affect student satisfaction at STAI RAKHA Amuntai. The dimensions of service quality measured were tangibles, empathy, responsiveness, reliability, and assurance and took 139 research respondents. This study using gap analysis and multiple regression, proves that all performance variables (dimensions) of education servicesare in the 65% - <95% interval good category. All research variables significantly influence student satisfaction either partially or simultaneously because all significance values of the regression test are less than 0.05.
Keywords: Student Satisfaction, Service Quality, STAI Rakha Amuntai
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